Here is an email I just sent out to ING Direct in response to the frustration I was having recovering a lot PIN and getting hung up on by a nice customer service woman. Is it me or are online banks making it overly difficult to log in and manage our money? Well all hail the Internets and let the consumer fight back. To add a few more coals to the fire consider [inline:logo-paypal.gif] PayPal to ING – PayPal has a better interest rate – 5% vs ING Directs 4% and their website is much easier to use!
Dear Sir,